[152] 7 Strategies for More (& Better) Reviews

This month’s member-exclusive episode was inspired by a question asked on our last Thriver Circle monthly call.

“How do I get more of my customers to leave reviews?”

I had a pretty lengthly answer on the call, and I realised… I have quite a few strategies that I use to improve the quality and quantity of customer reviews!

In this episode, I share 7 strategies you can implement to improve the number and positivity of your customer reviews – without bugging your customers.

During the month, share your experiences with these strategies over in the Facebook group using the hashtag #GetMoreReviews

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Highlights and quotes from this episode:

  • Begin cultivating your customer relationship when your someone buys from you with a private conversation or email.
  • Invest time in developing an initial communication email template. Jess has included hers in the show notes below.
  • “Be excellent in your customer service but keep your boundaries.”
  • Jess replies to emails in set hours but ensures her customer service is top notch.
  • “Be excellent, be helpful, be kind”
  • When someone sends you a private thank you email rather than a review, respond and thank them and include information on leaving a review.
  • Explain what reviews mean to you and your business.
  • Use the relationships you have made on social media. Do a shout out and request reviews with a link and an explanation on why this is important.
  • “Be vulnerable and be honest – people will respond to that”
  • Do not incentivise leaving reviews.
  • Create awesome packaging that makes the arrival of your item feel like a present.
  • Include a handwritten thank you note with a gentle call to action such as “If you love your product…”
  • If you are really keen for extra reviews try the follow up.
  • A little after the person has received their item, send a brief pleasant follow up.
  • Check in with the buyer to ensure they are happy with the purchase. Don’t ask for a review but reinforce excellent customer service.

My ‘Thank You’ Message Template

 

I want to say a personal thank you for purchasing Epheriell jewellery! Your purchase means that me, my husband, and our kitties can keep living the life we love: waking up each morning as our own bosses, handmaking modern, recycled sterling silver jewellery from our solar-powered home studio.

YOU are the reason we get to live our dream – thank you. I’m honoured that out of all the things in all the world, you’ve chosen to spend your hard-earned money on one of our creations – that’s really amazingly fabulous of you.

Sometime in the next 1-2 weeks, my husband Nick and I will sit down in our jewellery studio in sunny Queensland, Australia, and handcraft your jewellery with care and passion. You’re not getting a pre-made stock piece – we’ll make your jewellery specifically and specially for you alone.

Once we’ve decided that your jewellery is as beautiful as we can possibly make it, Nick will carefully wrap it up, finish it with a ribbon tied in a bow, and slip it into a bubble mailer, in which it will safely nestle as it embarks upon its epic journey from our hands to yours. We’ll be in touch to let you know when it’s on its way.

As your abode is across the ocean from mine, this journey will take 2-4 weeks.

*** Please note that tracking isn’t included as standard with international orders. If you’d like to upgrade to include tracking, please let me know and I’ll notify you of the upgrade cost for your country.

Being able to talk and work directly with you is one of my absolute favourite things about being an artisan, so if you have any questions or requests, please message me at any time! I’ll reply within 24 hours (excluding weekends) and help you out in any way that I can.

In Happiness,
Jess

P.S. If you’d like to follow the Epheriell journey, you can connect with me on instagram (@Epheriell), AND, if you’d like notifications of new products and special treats, subscribe to our email list right here – eepurl.com/fsMfE.

Below is our current printable ‘thank you’ note that we write a message on and include with every order.

[147] The Circle of Control

Hey Circle!

Welcome to this month’s member-exclusive episode.

In it, I’m getting a little philosophical with you.

I want to introduce you to the concept of the Circle of Control (also known as the Sphere of Control).

The diagram below gives you a basic idea.

In this episode I outline what the 3 circles are, and how spending too much time in the wrong ones can lead to overwhelm, exhaustion, and even… giving up.

I reference a past workshop in this episode: How to Challenge Negative Self-Talk and a Lack of Confidence.

If you’ve ever felt worried or stressed by things that are actually outside of your control (hint: that’s pretty much everything you’ve ever worried or stressed about) then this episode is for you. 

This month, my challenge to you is: when things start to worry you, categorise them. Which circle do they belong in? How much actual influence or control do you have over them? What CAN you actually do… and what do you need to let go of?

Our hashtag for discussion in the FB group is: #CircleofControl

Quotes & Highlights

 

  • Concept From 7 Habits of Highly Effective People
  • This has a lot in common with both stoic philosophy and buddhist philosophy.
  • From Epicitus: “Some things are within our power, while others are not. Within our power are opinion, motivation, desire, aversion, and in a word, whatever is of our own doing; not within our power are our body, our property, reputation, office, and in a word, whatever is not of our own doing.”
  • Buddhism teaches that we need to cultivate mindfulness – to recognise the gap between our thoughts and our consciousness. That we don’t control our thoughts, or the world around us, so we must cultivate a mind-state that can cope with this and avoid suffering due to external circumstances.
  • What can we control?
  • How we respond to our thoughts
  • How we respond to stimuli
  • Our actions
  • Of course, we don’t even have complete control over these, because we are influenced by our habits, our society, and our education.
  • What can we influence?
  • Our health
  • Our happiness
  • Our relationships
  • What is in our circle of concern
  • Health of family members
  • Global economy and climate
  • War overseas
  • Weather
  • However, what you can actually DO about these things is in your circle of influence. You can recycle, you can donate to causes, you can try to help and educate your family on their health.
  • You cannot control a customer’s reaction or opinion of you. But you can influence it.
  • You cannot control your thoughts about your business or self, but you can influence them and try to direct them in a different direction in future through things like exercise (spark), meditation and mindfulness, affirmations etc.
  • You cannot control how many people respond to an ad, but you can influence it by good use of images, copy, and targeting.
  • You cannot control how many people buy from you, but you can influence it by good photography, copy, titles, seo, marketing etc.
  • Do you spend too much time in the ‘circle of concern’ rather than the circles of influence and control? If you feel overwhelmed about things that are out of your control – probably.
  • We have finite energy. If you are stretched too thin because you are always worrying about things that are outside of your control and influence, you won’t have energy for those things that are.

[145] Erin Dollar of Cotton & Flax

My guest today is the inspirational Erin Dollar.

Erin is a textile and surface pattern designer who specialises in minimalist designs with an eco-friendly focus.

She creates boldly patterned home decor for Cotton & Flax, which she founded in 2012.

In this episode, we have an in-depth chat about her business journey, her thoughts on social media, time management, business direction, and much more.

 

BONUS: Erin is going to be joining me and the Thriver Circle community for a live chat on Tuesday the 24th of April at 10am, AEST (the time in Brisbane, Australia). If you’d like to join us for that, click here for the event in the Circle FB group.

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Quotes and Highlights in this episode:

  • The focus of Erin’s business has evolved over the years.
  • “There is something really interesting in looking at the micro-level of your business and making a plan to shift and pivot to follow what is successful.” {Erin}
  • Moving into design allows for artworks to become more accessible at a lower price point and can open up avenue for collaboration.
  • Your business focus will ebb and flow over the years with periods of higher and lower creativity.
  • “It’s okay to have seasons of fluctuation.” {Jess}
  • As your business grows moderation is important to avoid burnout.
  • Setting clear boundaries and maintaining a work/life balance create a sustainable business.
  • “Build some boundaries into your workflow where you can early in the process.” {Erin}
  • Social media can be a powerful business tool but be wary of comparing yourself to others.
  • Create authentic connections and build a community for the long haul.
  • “Your website and your mailing list are the two tools you can really control.” {Jess}
  • “Don’t rush. There is going to be time for all the amazing things you want to put out into the world.” {Erin}

[144] The Power of Pinterest

Welcome to this month’s member-exclusive podcast ep!

This month, to fit in with our #PinterestChallenge project, I’ve done an episode on the power of Pinterest.

In it, I outline why Pinterest is an excellent choice of marketing tool – especially for handmade business – and share some stats for how much it is growing, and the reach it has.

My goal was to inspire you to dive into the world of Pinterest, and see what impact it can have on your business.

If you aren’t a big fan of social media – THIS is your best choice for getting traffic to your website, without having to share much of your personal life or self online.

 

Quotes and highlights from this Episode:

 

  • Pinterest is a great way to dip your toe into social media as the focus is on content rather than your personal story.
  • “If you are not a super-extroverted person and like to keep your privacy intact a little more I highly recommend Pinterest.” 
  • This platform continues to grow its user base with a young, female demographic heavily represented.
  • Pinterest is well used for shopping and is great way for you to engage with your customers.
  • “As a handmade business you are perfectly placed to take advantage of this enormous engaged market that is on Pinterest.” 
  • Pins are now searchable by key words making it easier for potential customers to find your work.
  • “Pinterest generates you long term traffic in a way that Facebook and Instagram do not.” 
  • The life cycle of pins is lengthy and they can be shown for months and even years.
  • You are able to verify your own website to create “rich pins” for Pinterest. This means when someone comes across one of your pins your business bio becomes visible.
  • Jess finds Pinterest a significant driver of traffic to her website.
  • To get a stronger result pin all of your products with a variety of photos for each object.
  • Join group boards as people are more likely to see and repin your images.
  • You can find suitable boards by visiting pingroupie.com or start with the Thriver Circle board.
  • If you have a personal account transition to a business account for additional capabilities.
  • Promoted pins have recently been introduced and are looking promising for advertising.

[Episode 140] Goal Setting Do’s and Don’ts for your Business

Hey Circle!

In this member-exclusive podcast episode, I outline a whole bunch of do’s and don’ts for goal setting.

I hope this helps you think about the process of setting goals for your business, so that you can set goals that are actionable, achieveable, and realistic.

Please share your thoughts below in the comments, or, better yet, over in the Facebook Group – just use the hashtag #goalsetting

Jess x

 

Quotes and highlights from this episode:

 

  • Don’t set a goal based on false expectations.
  • Consider if you goal is both possible AND likely.
  • Don’t expect it to be easy.
  • Go into the process being aware that it will be challenging.
  • Don’t let the past stop you.
  • But look to the past for lessons to assist you with your current challenge.
  • Don’t be rigid.
  • If we set goals too rigidly you may be disheartened if your path changes or shifts.
  • “Deviations and flexibility are a natural part of a goal structure”
  • Don’t let setbacks stop you.
  • Consider the Cycle of Change and if you come off track slip back into Maintenance mode.
  • “You are not a failure for changing the parameters of a goal”
  • Don’t aim too high.
  • Be realistic about the time you have available and how much can be achieved.
  • Don’t too many things at once.
  • Using the top three priorities system can assist with focusing your efforts.
  • Do set SMART goals.
  • Do set three levels of goals – easy, moderate and stretch.
  • Do set positive goals.
  • Do remove temptations from your environment.
  • Do leave room for setbacks.
  • Do celebrate your wins and milestones.

[136] Why you Need to Stop Feeling Bad about Charging Money for your Craft

We’ve all felt it.

That stab of guilt when you put a price on your work.

Even worse – the fear AND guilt when you RAISE the price on your work.

Pricing is an art as much as a science. There are no ‘100% right’ answers.

And the price you choose as a beginner should change once you get more experience and your business starts to grow.

There are so many elements to this process. If you haven’t already, please go do the Pricing with the Head & Heart Workshop for the nitty-gritty.

This podcast is about mindset. 

It’s about the money stories we carry around. (I delve deeper into this topic in the Money Stories Workshop).

It’s about how we connect our self-worth to our products… and the price we put on them.

It’s about the fact that you need to start treating yourself like the professional you are, and put aside the guilt about asking for money for your effort and time.

All that said… it’s also about why you don’t have to put your price up if you don’t need to. You choose how you serve your market.

What you DO need to do is STOP feeling guilty about charging money for your work – because money = a little bit of your life, and you deserve to be compensated for that!

I dive into a WHOLE bunch of stuff in this episode. 

I hope you find it helpful in the process of pricing what your work is worth!

Jess x

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Quotes and Highlights from this episode:

 

  • When starting out, people often treat themselves as an ideal customer but this often not the case.
  • You need to factor in your skills, education and experience as well as your administration, marketing, photography and more into your price.
  • Be careful of wrapping up your self-worth with your pricing.
  • “You are not your business; your worth does not equal the prices of your products”
  • There are no hard and fast rules for setting prices as long as you are covering your costs and making some profit.
  • You may wish to charge less if you are wanting to reach a certain customer.
  • If you are making a living off of your work, you need to be charging accordingly.
  • You are a professional not a hobbyist.
  • Be aware of imposter syndrome! Everyone had to start at the beginning and mastering both your craft and your business takes time and experience.
  • Consider carefully about request for Family and Friends discounts on your products.
  • Your products and prices are your livelihood – price accordingly.
  • Let go of the guilt of charging for your craft.